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Garantee & Complaints

Warranty
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens that leads to a warranty claim. Legally, you are obliged to report the defect to us within two months of discovering it. If the defect falls within the guarantee, we will take care of repair or replacement free of charge.

Complaints
It can always happen that something does not quite go as planned. We advise you to first report complaints to us by emailing [email protected]. If this does not lead to a solution, it is possible to submit your dispute for mediation through WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint via the European Union platform.

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